AI mediated communication
AI-MC is mediated communication between people in which a computational agent operates on behalf of a communicator by modifying, augmenting, or generating messages to accomplish communication or interpersonal goals. Simple systems like predictive text, as well as more advanced algorithms that underly smart replies and profile suggestions, are examples of AI technologies that operate in human communication between people. We are interested in how AI-MC can influence interpersonal dynamics and linguistic features in conversations.
Publications
AI-Mediated Communication: Definition, Research Agenda, and Ethical Considerations
Hancock, J.T., Naaman, M., & Levy, K. (2020). AI-Mediated Communication: Definition, Research Agenda, and Ethical Considerations. Journal of Computer-Mediated Communication, 1-12, https://doi.org/10.1093/jcmc/zmz022 .
Mieczkowski, H., Hancock, J.T. (2019) AI-Mediated Communication: Effects on Linguistic Patterns, Interpersonal Dynamics and Task Performance. Communicating with Machines: Boundless Imagination ICA Pre-Conference. Washington, DC.
AI-Mediated Communication: How Profile Generation by AI Affects Perceived Trustworthiness
Jakesch, D., French, M., Ma, X., Hancock, J.T. & Naaman, M. (in press). AI-Mediated Communication: How Profile Generation by AI Affects Perceived Trustworthiness. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2019).
