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AI-Mediated Communication: Definition, Research Agenda, and Ethical Considerations


We define Artificial Intelligence-Mediated Communication (AI-MC) as interpersonal communication in which an intelligent agent operates on behalf of a communicator by modifying, augmenting, or generating messages to accomplish communication goals. The recent advent of AI-MC raises new questions about how technology may shape human communication and requires re-evaluation – and potentially expansion – of many of Computer-Mediated Communication’s (CMC) key theories, frameworks, and findings. A research agenda around AI-MC should consider the design of these technologies and the psychological, linguistic, relational, policy and ethical implications of introducing AI into human–human communication. This article aims to articulate such an agenda.

J.T. Hancock
M. Naaman
K. Levy
Journal of Computer-Mediated Communication, 1-12, .
Publication Date
January 24, 2020