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Artificial intelligence is changing the way we communicate with each other, leading to questions of trust and bias, HAI
Jeff Hancock and two Cornell colleagues reflect on what happens when AI tools come between people and act on their behalf.
Photo: Glenn Carstens-Peters/Unsplash
In “AI-Mediated Communication: Definition, Research Agenda, and Ethical Considerations,” published in the Journal of Computer-Mediated Communication in January, Jeff Hancock and two Cornell colleagues reflect on what happens when AI tools come between people and act on their behalf, from how wording suggestions could alter our use of language and bake in bias, to the impact these communications could have on relationships and trust.
